At Humble Collective, we prepare and ship orders with care from our family farm and workshop in Southwest Michigan. Some ABĒCA products ship directly from our supplier in South Carolina and may arrive separately. We’re a small team, not a warehouse—and every package is made with intention and love.
SHIPPING INFO
When will my order ship?
We ship orders Monday through Friday. Most orders are processed and shipped the same day, or next-day. During sales or high-volume periods, it may take a little longer—but we always do our best to stay prompt!
How much is shipping?
USPS Ground is $6.25 for qualifying U.S. orders below $75 in merchandise after discounts, and free at $75 or more. USPS Priority is available for $12.50. UPS Ground is available at a live rate calculated at checkout to the lower 48 states and Washington, DC only. Both are optional paid upgrades, including on orders that qualify for free USPS Ground shipping. Available shipping services and the final total are shown at checkout. ABĒCA-only orders qualify for free standard shipping with no minimum. Orders containing other brands follow the usual shipping threshold; optional USPS Priority remains $12.50, and UPS Ground is calculated at checkout where available.
How will my order ship?
We use USPS for most orders, with tracking included. You’ll receive a tracking email once your order is on its way.
Do you offer free shipping?
Yes. Qualifying U.S. orders with a merchandise subtotal of $75 or more after discounts receive free USPS Ground shipping. You can choose USPS Priority for $12.50 instead, or UPS Ground at a live rate calculated at checkout to the lower 48 states and Washington, DC.
Where do you ship?
We currently ship within the United States only.
Hot weather shipping notice:
Some items, including salves, whipped body butters, and tallow-based products, may soften or melt during transit in hot weather. Please consider temperatures along your shipping route before ordering. Shipping upgrades do not guarantee protection from heat.
RETURNS & EXCHANGES
Can I return a product?
Because our products are consumable and personal-use, we’re not able to accept returns or offer refunds if a product doesn’t “work” for you. Natural wellness products can affect everyone differently, and results may vary.
That said, your satisfaction is very important to us. Sometimes it’s a matter of dosing, timing, or finding the right product match — and we’re happy to help troubleshoot with you. If you’re unhappy with your order, please reach out to us at hello@humblecollectivecbd.com and we’ll do our best to make it right.
What if my order is damaged, incorrect, or missing something?
Email us at hello@humblecollectivecbd.com within 7 days of receiving your order. Please include your order number and a photo if applicable. We’ll take care of it quickly.
What if my product melts during shipping?
Salves and whipped tallows are sensitive to warm weather and may soften or melt in transit. Please consider weather conditions before placing an order.
If a product arrives soft, contact us with your order number and a photo for product-specific guidance.
Please note:
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Tallow is at higher risk when temperatures are over 75°F.
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Salves are at higher risk when temperatures are over 85°F.
Because this is a natural part of shipping heat-sensitive items, we cannot offer returns or refunds on melted products. We encourage you to plan accordingly and order at your own risk during warmer months.
What if I entered the wrong address?
Please double-check your shipping info before placing your order! If you notice an error, email us ASAP. Once the order has shipped, we’re unable to reroute it—but if it gets returned to us, we can reship it (additional shipping fees may apply).
Questions?
We’re real people who care deeply about your experience. If you ever have a question, issue, or concern, don’t hesitate to reach out.